We have a 14-day return policy, this means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us via email at info@centralpaints.co.uk. If your return request is accepted, we will provide details as to where you can return the item / items to us. As the Buyer you are required to purchase the postage label unless decided by our support team.
When we receive your return we will process a refund within 3 days. Central Paints holds the right to refuse a refund if an item is not in its original un-opened condition or has been damaged in transit.
You can contact us with any return questions by emailing us at info@centralpaints.co.uk
Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve this issue for you as soon as possible.
Exceptions / Non-Returnable Items
We do not accept returns on paint, this includes Aerosols, Tinned Paint and Touch Up Bottles. These items are made specifically for your order and can not be returned.
Exchanges
The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted then make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your returned items, we will let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
